Emotional intelligence (EI) is most often defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.

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In the very same method, emotional intelligence develops through a combination of biological endowment and training. Trying to drum psychological intelligence into someone with no aptitude for it is a workout in futility.

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They do not simply work with anyone who desires to play a sport; they train the naturally gifted. I 'd say you have to look for those with a genuine, instinctive interest in other people's experiences and mental worlds.

If a supervisor lacks this interest, possibly your training resources are better directed somewhere else. Seek Frank Feedback is the chair and CEO of Avon Products, which is based in New york city. Emotional intelligence remains in our DNA here at Avon since relationships are vital at every phase of our business.

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5 million independent sales representatives have with their clients and goes right up through senior management to my workplace - Leadership Engagement. So the focus on emotional intelligence is much higher here than it was at other business in which I've worked. We integrate psychological intelligence education into our development training for senior supervisors, and we consider psychological intelligence competencies when we examine workers' performance.

At my level, few people are willing to inform me the things that are hardest to hear. We have a CEO advisory counselten people chosen each year from Avon offices throughout the worldand they tell me the excellent, the bad, and the ugly about the company.

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It helps keep me connected to what people truly believe and how my actions affect them. I also count on my kids for sincere appraisals. You can get a huge dose of truth by seeing yourself through your kids's eyes, seeing the ways they react to and reflect what you say and do.

My kids are part of my 360-degree feedback. My parents were worried that the way I 'd been raisedsubmissive, caring, and averse to conflictwould impede my capability to succeed in the Fortune 500 environment.

I've found out how to be empathetic and still make hard choices that are best for the business. When Avon has had to close plants, for example, I have actually attempted to act with empathy for the people involved.



Gauge Your Awareness (hbwork@netsurf. Leadership Development. web) is an associate teacher in the department of psychiatry at the University of Toronto and an organizational expert. Self-awareness is the key psychological intelligence skill behind excellent management. It's typically considered the ability to know how you're feeling and why, and the effect your feelings have on your habits.

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